Privacy Policy

How AZTÖR Automation collects, uses, protects and manages personal information when you use our website or services.

1. Introduction

This Privacy Policy explains how Aztor Technical Service LLC, operating under the brand AZTÖR Automation (“AZTÖR”, “we”, “us” or “our”), collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation, engage our services or otherwise interact with our business.

We are committed to handling personal information responsibly and in accordance with applicable data-protection requirements in the United Arab Emirates.

2. Information We May Collect

The information we collect depends on how you interact with AZTÖR. It may include:

• Name and contact details, including telephone number, email address and business address.
• Company name, job title and other business contact information.
• Property, project or site location details.
• Information submitted through website enquiry, quotation, callback or contact forms.
• Photos, videos, drawings, measurements and technical information provided for quotation or service purposes.
• Purchase orders, invoices, payment references and transaction-related information.
• Service history, maintenance records, job reports and customer communications.
• Information relating to warranty claims, complaints or technical-support requests.
• Website usage and technical information such as IP address, browser type, device information and pages visited, where collected through our website or analytics technologies.

Please avoid submitting personal information that is not reasonably required for your enquiry or service request.

3. How We Collect Information

We may collect information directly from you when you:

• Submit an enquiry through our website.
• Contact us by telephone, email, WhatsApp or another communication channel.
• Request a quotation or site inspection.
• Issue an LPO or enter into a contract with us.
• Purchase products or services.
• Request installation, maintenance, repair or technical support.
• Register a complaint or warranty request.
• Interact with our sales, technical or customer-service teams.

We may also receive information from authorised representatives, contractors, consultants, facility managers, property managers, business partners or other parties involved in a project where this is reasonably necessary to provide our services.

4. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

• Respond to enquiries and requests.
• Prepare quotations, proposals and technical recommendations.
• Arrange site inspections and appointments.
• Process orders, LPOs, contracts and payments.
• Deliver, install, commission and maintain equipment.
• Provide technical support and emergency services.
• Manage warranty claims and service history.
• Communicate project progress and service updates.
• Maintain customer and supplier records.
• Improve our website, products, services and customer experience.
• Maintain security and prevent misuse or fraudulent activity.
• Meet accounting, tax, regulatory and other legal obligations.
• Establish, exercise or defend legal rights where necessary.

5. Legal Basis and Consent

Where required under applicable law, we process personal information on an appropriate legal basis. Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, performing our contractual obligations, complying with legal requirements or another basis permitted under applicable UAE law.

Where processing depends specifically on your consent, you may withdraw that consent subject to applicable legal and contractual requirements. Withdrawal of consent does not affect processing that was lawful before the withdrawal.

6. Quotations, Site Inspections & Project Information

When requesting a quotation or site inspection, you may provide photographs, videos, drawings, property information, access details or other project-related materials.

We use this information to understand your requirements, assess site conditions, recommend suitable solutions, estimate costs and perform the requested work.

Customers should ensure that they have appropriate authority to provide photographs, recordings, documents or other information relating to a property, facility or third party.

7. CCTV, Access Control & Security Systems

AZTÖR supplies, installs and maintains CCTV, access-control and other security technologies. When providing these services, our technicians may require temporary technical access to systems, devices, configuration interfaces or recorded information for installation, testing, diagnosis or maintenance.

Where a security system belongs to a customer, the customer remains responsible for operating that system and for determining the lawful purpose, configuration, retention and use of personal data processed through it, except where AZTÖR has expressly agreed to assume specific responsibilities under a separate written agreement.

Our personnel should access customer systems only to the extent reasonably required to perform the authorised service.

8. Sharing of Personal Information

We do not sell personal information to third parties.

Where reasonably necessary, information may be shared with appropriate third parties, including:

• Product manufacturers, authorised distributors and suppliers.
• Subcontractors and specialist service providers engaged for a project.
• IT, hosting, cloud, communications and software service providers.
• Payment, banking, accounting and professional-service providers.
• Government authorities, regulators or law-enforcement bodies where required by applicable law.
• Professional advisers where reasonably necessary to protect our legal or commercial interests.

Where third parties process information on our behalf, we seek to use appropriate arrangements and safeguards having regard to the nature of the information and services involved.

9. International Data Transfers

Some technology, hosting, communications, cloud or manufacturer-support services used by AZTÖR may involve processing or storing information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take appropriate steps required by applicable law to protect the information and ensure that any transfer is made using an appropriate lawful mechanism.

10. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

These measures may include access controls, account permissions, password protection, secure systems, backups and restrictions on access to information according to business requirements.

No internet transmission, electronic communication or storage system can be guaranteed to be completely secure. Users should therefore take appropriate care when sending confidential information electronically.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable contractual, warranty, accounting, tax, regulatory, dispute-resolution and legal requirements.

Retention periods may differ depending on the type of information and the nature of the customer relationship or project.

12. Website Analytics

Our website may use analytics and similar technologies to understand how visitors interact with the website and to improve performance, usability and content.

Information collected through these technologies may include device information, browser information, approximate location derived from technical data, pages viewed, referral sources and general interaction information.

13. Cookies

Our website may use cookies and similar technologies required for website functionality, security, preferences, analytics or other permitted purposes.

Where consent is legally required for particular cookies or tracking technologies, appropriate consent mechanisms should be provided. Further information may be provided in our Cookie Policy.

14. Marketing Communications

Where permitted by applicable law, we may use contact information to communicate relevant information about AZTÖR products, services, maintenance solutions or business updates.

Where marketing requires consent, we will seek that consent before sending such communications. You may request to stop receiving marketing communications using the unsubscribe method provided or by contacting us.

Service-related communications concerning an active quotation, order, installation, maintenance agreement, invoice, warranty or support request are not considered general marketing communications.

15. Third-Party Websites

Our website may contain links to manufacturer websites, social-media platforms, mapping services or other third-party websites.

AZTÖR does not control the privacy practices of independent third-party websites. You should review the applicable privacy policy before providing personal information to those services.

16. Children's Privacy

AZTÖR's website and services are primarily intended for businesses, property owners, facility managers and adult customers. We do not knowingly seek to collect personal information from children through our website for marketing or commercial purposes.

17. Your Privacy Rights

Subject to applicable UAE law and any relevant exemptions, you may have rights concerning your personal information, which may include the right to:

• Request information about how your personal data is processed.
• Request access to personal information relating to you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in circumstances permitted by law.
• Request restriction or cessation of certain processing where applicable.
• Object to certain processing where such a right applies.
• Withdraw consent where processing is based on consent.
• Exercise other rights available under applicable data-protection legislation.

Some requests may be subject to identity verification and applicable legal, contractual or regulatory retention requirements.

18. Requests to Correct or Delete Information

If you believe information we hold about you is inaccurate or you wish to request correction or deletion, please contact us using the details below.

We will assess the request in accordance with applicable requirements. Certain information may need to be retained where required for legal, accounting, contractual, warranty, security or dispute-resolution purposes.

19. Data Breaches & Security Incidents

If we become aware of a personal-data security incident, we will assess the circumstances and take appropriate containment, investigation and remedial measures. Where notification to an authority or affected individual is required under applicable law, we will take reasonable steps to meet those obligations.

20. Business Customers & Authorised Representatives

Where you provide personal information relating to employees, representatives, tenants, residents, contractors or other individuals as part of a project, you are responsible for ensuring that you have an appropriate basis or authority to provide that information to AZTÖR.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or applicable requirements.

The latest version published on our website will indicate the privacy terms applicable at that time.

22. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact:

AZTÖR Automation
Operated under the registered business name Aztor Technical Service LLC
S1-0101, Property Investment Office 4, DIP 1, Dubai, United Arab Emirates
Telephone: +971 56 988 7863
Website: www.aztorautomation.com